About the Role
We are seeking a passionate and driven Community Manager to be the voice and heartbeat of Noxide Esports. This role is responsible for growing, engaging, and nurturing our community both online and in-person. You will be the primary point of contact for our customers and fans, fostering a positive, inclusive, and exciting environment. If you live and breathe gaming, love connecting with people, and have a knack for creative communication, we want to hear from you.
Requirements
Key Responsibilities
Community Engagement:
Act as the primary moderator and manager of our Discord server, social media channels (e.g., Instagram, Twitter/X, TikTok, Facebook), and other online platforms.
Engage with the community daily by responding to comments, DMs, and questions in a timely and professional manner.
Organize and host online community events, giveaways, and contests to drive engagement.
Content Creation:
Create and schedule engaging content (text, image, video) that highlights our events, facilities, and community members.
Collaborate with the marketing team to promote upcoming tournaments, leagues, and special events.
Capture photos and videos of in-person events and a daily "slice of life" at the arena to share on social media.
Event Support:
Serve as a welcoming and enthusiastic presence during in-person events and tournaments.
Assist with the coordination and execution of tournaments, from registration to managing brackets (experience with platforms like Challonge or Start.gg is a plus).
Gather feedback from the community to help improve events and services.
Customer Service:
Handle community inquiries, feedback, and customer support issues with professionalism and a problem-solving mindset.
Escalate critical issues to management as needed.
Reporting:
Track key community metrics (e.g., member growth, engagement rates, sentiment) and provide regular reports to management.
Qualifications
Proven experience in community management, social media management, or a related role, preferably within the gaming, esports, or entertainment industries.
Deep passion for and knowledge of video games and esports, including a strong understanding of popular titles like Call of Duty, Dota 2, Counter Strike, Valorant, League of Legends, Smash Bros., Fortnite, etc.
Exceptional written and verbal communication skills.
Experience managing Discord servers is a must.
Proficiency with social media platforms and content creation tools (e.g., Canva, Adobe Creative Suite, video editing software).
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
A friendly, outgoing, and customer-focused personality.
Ability to work flexible hours, including evenings and weekends, to support events.
Experience with tournament software (e.g., Challonge, Start.gg) and live streaming is a significant plus.
Why Join Noxide Esports?
Be a part of a vibrant and growing industry.
Work in a fun, dynamic, and state-of-the-art gaming environment.
Have a direct impact on building and shaping a passionate community.
About the Company
Noxide Esports is Columbia, Maryland's premier destination for competitive and casual gaming. We're a state-of-the-art esports arena and LAN cafe, equipped with high-performance gaming PCs, dedicated console lounges, and a passion for building an inclusive and thriving gaming community. We host everything from major tournaments and competitive leagues to casual gaming nights and birthday parties. We're more than just a place to play—we're a home for gamers. Everyone has their game - come play yours!